Difference between revisions of "Help Desk"

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The Help Desk is a staffed resource, generally a telephone service, that answers customers' questions about the use of a product or service.
 
The Help Desk is a staffed resource, generally a telephone service, that answers customers' questions about the use of a product or service.
  
We will use the term "Help Desk" to refer to telephone services, as opposed to [[Web Help]] which is help provided by a website.
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We will use the term "Help Desk" to refer to telephone services, as opposed to Web Help which is help provided by a website.
  
 
==Help Desk Definition==
 
==Help Desk Definition==
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:Help desk is a broadly applied term referring to a staffed resource - often, an actual desk, or a telephone service - that can help persons answer questions or to use resources such as audio-visual or computer resources.
 
:Help desk is a broadly applied term referring to a staffed resource - often, an actual desk, or a telephone service - that can help persons answer questions or to use resources such as audio-visual or computer resources.
  
According to the above definitions, a Help Desk may be either a telephone service or a website. However, one might reserve the term Help Desk to refer to technical assistance provided by telephone, and use the term [[Web Help]] for technical assistance provided via a website.
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According to the above definitions, a Help Desk may be either a telephone service or a website. However, one might reserve the term Help Desk to refer to technical assistance provided by telephone, and use the term Web Help for technical assistance provided via a website.
  
 
The telephone Help Desk is closely related to other telephone service centres, such as the Call Centre and the Helpline. A Service Desk differs from both the help desk and the call centre in that it combines digital communications with telephone communications, and may offer its service to a wide range of "users" including at the same time both in-house employees and out-of-house customers.
 
The telephone Help Desk is closely related to other telephone service centres, such as the Call Centre and the Helpline. A Service Desk differs from both the help desk and the call centre in that it combines digital communications with telephone communications, and may offer its service to a wide range of "users" including at the same time both in-house employees and out-of-house customers.
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==The Wikipedia Help Desk==
 
==The Wikipedia Help Desk==
Wikipedia has its own help desk: [http://en.wikipedia.org/wiki/Wikipedia:Help_desk Wikipedia:Help desk]. However, according to the way the terms are used on this site, the above Wikipedia information page would be a form of [[Web Help]] rather than a telephone-based Help Desk.
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Wikipedia has its own help desk: [http://en.wikipedia.org/wiki/Wikipedia:Help_desk Wikipedia:Help desk]. However, according to the way the terms are used on this site, the above Wikipedia information page would be a form of Web Help rather than a telephone-based Help Desk.
  
 
==Links==
 
==Links==

Revision as of 15:20, 16 August 2010